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FAQ's

What are the kimonos dimensions/measurements?

Short:

22in from neck base to sleeve end
34in from neck to bottom edge (length)

Long:

25in from neck base to sleeve end
37in from neck to bottom edge (length)

 

When will my kimono arrive?

Available shipping speeds (prices calculated at checkout):

  • USPS Parcel Select Ground (2 to 8 business days)
  • USPS Priority Mail (2 business days)
  • USPS Priority Mail Express (1 business day)
We ship international!

How should I wash my kimono?

Headliner  Washing Instructions
Evolve Dry Clean Only
Free Spirit Dry Clean Only
Passion Dry Clean Only
Escape Dry Clean Only
Thrive Dry Clean Only
Free Dry Clean Only

 

Pathfinder Washing Instructions
Bloom Dry Clean Only
Create Dry Clean Only
Crown of Palmyra Peak Dry Clean Only
Discover Dry Clean Only
Dream Dry Clean Only
Explore Dry Clean Only
Fly Dry Clean Only

 

Fall 2020 Washing Instructions
Navy Sequin Handwash Cold
Black Sequin Handwash Cold
White Sequin Handwash Cold
Holographic Zig Zag Handwash Cold
Cool Patterned Dry Clean Only
Black and White Triangle Dry Clean Only
Black and Teal Triangle Dry Clean Only
Bright Geometric Dry Clean Only
Black and White Diamond Dry Clean Only
Black and White Striped Dry Clean Only
Navy Blue Lace Dry Clean Only
Autumn Velvet Handwash Cold
Gold and Black Lace Handwash Cold
Red and Gold Velvet Dry Clean Only

 

    What is your return/exchange policy?

    Returns

    • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • To complete your return, we require a receipt or proof of purchase.
    • There are certain situations where only partial refunds are granted (if applicable):
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      • Any item that is returned more than 30 days after delivery

    Refunds (if applicable)

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@shopliveaura.com.

    Sale items (if applicable)

    • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@shopliveaura.com and send your item to our HQ: 
      • Aura Clothing USA: 27662 Aliso Creek Rd, Apt 5316, Aliso Viejo, CA 92656 United States

    Gifts

    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    • To return your product, you should mail your product to:
      • Aura Clothing USA 27662 Aliso Creek Rd, Apt 5316, Aliso Viejo, CA 92656 United States
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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    Aura Relaunch Sale On Now!

    Dont forget to select a kimono from our Headliner or Pathfinder collections before checking out with a new Fall 2020 Kimono. Use code: LAUNCH50 to get 50% off old designs!

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